Return Policies
Return & Refund Policy – EG-Shoppers
At EG-Shoppers, we strive to ensure you have a smooth and satisfying shopping experience. If you are not fully satisfied with your purchase, our return and refund policy is here to help.
1. Eligibility for Returns
Items can be returned within 7–10 days of delivery.
Products must be unused, unworn, unwashed, and in the same condition as received.
Items must be returned with all original packaging, tags, and invoices.
Certain items such as personal care products, innerwear, customized orders, and clearance items may not be eligible for return.
2. Return Process
Contact our customer support team at support@eg-shoppers.com or +91-XXXXXXXXXX within the return window.
Provide your order number and reason for return.
Our team will arrange for a pickup or guide you on how to return the item.
3. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 5–7 business days.
In some cases, you may opt for a store credit or replacement item instead of a refund.
4. Exchanges
We allow exchanges for items that are defective, damaged, or if you received the wrong product.
Exchange requests are subject to product availability.
5. Non-Returnable Items
Perishable goods (e.g., food items).
Personal care & hygiene products.
Gift cards and downloadable products.
Customized or personalized items.
6. Shipping Costs
If the return is due to our error (defective, wrong, or damaged item), EG-Shoppers will cover the return shipping costs.
If the return is due to personal preference (e.g., change of mind, size issue), the customer will bear the return shipping costs.
7. Contact Us
For any queries related to returns, refunds, or exchanges, please contact us:
📧 support@eg-shoppers.com
📞 +91-8810569675
⚖️ Note: You can adjust the return window (7, 10, or 15 days) depending on your business operations and logistics tie-ups.
Would you like me to also draft a Shipping Policy for EG-Shoppers so that all three (Privacy, Return, Shipping) align for your e-commerce site?